Warranty Services at Groovy Threads
As an authorized sales and service centre for all Husqvarna Viking Sewing/Embroidery/Quilting/Serging machines, we honour the warranty policies in accordance with the guidelines set out by Husqvarna Viking. The following table is meant as a general indication of those policies, but you are incouraged to consult your dealer regarding your specific case.
When making a warranty claim, please have proof of purchase available that clearly indicates the location and date of sale.
Please note: Warranty claims are for MANUFACTURING DEFECTS ONLY. Misuse of a machine or general wear and tear is not covered under the warranty program.
| MODEL | Manufacturing Defects | Computer | Motor/ Electronics | Labor/ Service | Weight (lbs) |
|---|---|---|---|---|---|
| Designer Diamond Embroidery Unit | 20 year | 5 year | 5 year | 1 year | 21 |
| Designer Diamond/Deluxe/Royale | 20 year | 5 year | 5 year | 1 year | 36 |
| Designer Ruby Deluxe | 20 year | 5 year | 5 year | 1 year | 35 |
| Designer Ruby Embroidery Unit | 20 year | 5 year | 5 year | 1 year | 19 |
| Designer Topaz 20/25 | 20 year | 5 year | 5 year | 1 year | 32 |
| Designer Topaz 20/25 Embroidery Unit | 20 year | 5 year | 5 year | 1 year | 14 |
| Designer Topaz 30/50 | 20 year | 5 year | 5 year | 1 year | 32 |
| Designer Topaz 30/50 Embroidery Unit | 20 year | 5 year | 5 year | 1 year | 19 |
| Eden Rose 250C | 20 year | 5 year | 5 year | 1 year | 30 |
| Eden Rose 250M | 10 year | 2 year | 2 year | 1 year | 27 |
| Emerald 116/118/122 | 10 year | 2 year | 2 year | 1 year | 24/25/26 |
| Emerald 183/203 | 10 year | 2 year | 2 year | 1 year | 27 |
| H/Class 100Q | 10 year | 2 year | 2 year | 1 year | 15 |
| H/Class 200S | 5 year | 1 year | 1 year | 1 year | 24 |
| HCLass 500/600E & Embroidery Unit | 10 year | 2 year | 2 year | 1 year | 47 |
| H/Class E10/E20 | 10 year | 2 year | 2 year | 1 year | 19 |
| Huskylock S21/S25 | 5 year | 1 year | 1 year | 1 year | 29/31 |
| Mega Quilter 18 X 8 | 5 year | 1 year | 1 year | 1 year | 45 |
| Opal 650/670/690 | 20 year | 5 year | 5 year | 1 year | 28 |
| Platinum 16 | 20 year | 2 year | 2 year (Mechanical only) | N/A | 69 |
| Platinum 3000 | 5 year | 1 year | 1 year | 1 year | 57 |
| Quilt Sew Clever | 5 | NA | NA | 1 year | |
| Sapphire 855/875Q/930/960Q | 20 year | 5 year | 5 year | 1 year | 30 |
| Tribute 140C | 20 year | 5 year | 5 year | 1 year | 30 |
| Tribute 140M | 10 year | 2 year | 2 year | 1 year | 27 |
Out of Warranty?
No problem, we offer repair and maintenance services for most models (new and old) of sewing machines, sergers, and quilt machines. Click Here for more information on repairs and maintenance service.